Our Services

SecurActive provides clients a simple and comprehensive service package. Each service package is customised to respond to client's needs and expectations. Among others things, our support program covers:

• Minor and major updates of SecurActive NSS and APS solutions,

• Identification, fixing of bugs and potential malfunctioning,

• Access to technical documentation.

Please note, that SecurActive's support program does not include the analysis or interpretation of metrics generated by the system.

With the SecurActive's support program, you take advantage of the following benefits:

• Quality and Reliable support: Our support engineers are SecurActive-certified and possess a solid network expertise. Support is delivered to clients in their preferred language: French, English, German, Italian and Spanish.

• Availability and Accessibility: Our engineers are at your service five days a week, from 9am to 6pm. You can also benefit of proactive 24/7 support from one of our partners. This service allows you to manage and analyse the alerts generated by SecurActive solutions.

• Personalised support: Each of our clients is unique for us. We collate all information relating to different clients in our CRM system, enabling us to identify and follow up our clients' histories. We will endeavour to respond to your support's requests in a quick and efficient manner.

New integrated services: Our intranet

Our SecurActive's Post Sales Support department has introduced an intranet access on our website to provide customers technical documentation, upgrades, releases and to open new cases and follow up existing cases.

If you have not yet received your intranet account, please contact our customer care department on +33 (0)178 090 700 or by email at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  to obtain your username and password.

Before contacting SecurActive for support, wherever possible, please use your intranet account to open a new case and register your technical issue. This helps us to provide a faster service when you need to contact us.

To ensure that we use your time wisely, please be prepared to provide us with the below information when logging a new technical case, what you have done already to try to solve the problem as well as the following details:

• Product model. For e.g. NSS-10, NSS-100, etc.

• Product's serial number. You can find this information underneath the probe or on your maintenance contract you signed with your sales representative,

• Has this happened before and can it be re-created?

• Can you activate the remote assistance on the probe's interface? If this is not possible, will it be possible to access remotely a local PC which can connect to the probe's interface to diagnose the problem?

If you cannot obtain assistance from SecurActive's on-line services, please contact SecurActive using the telephone number above to request an intranet account. Please note that this account will only be available to those clients whose contract is up to date. If your contract is not up to date please contact our customer care department on +33 (0)178 090 700 or par email at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you are in the process of testing the product but you have not yet purchased it, please contact our Pre-Sales Support on  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or +33 (0)178 090 700

Things, our support program covers:

• Minor and major updates of SecurActive NSS and APS solutions,

• Identification, fixing of bugs and potential malfunctioning,

• Access to technical documentation.